This is to make sure that the services you get from Priority are always good enough.

We do this in various ways including;

• Regular contact between you and our staff
• House meetings
• Annual surveys
• A departure questionnaire when leaving the project
• Other group meetings, socials and consultation exercises
• Meet Up, Speak Up

You can download a copy of our annual survey from the web site, to complete and return to the office or your support worker.

Service User Survey - Residents

Service User Survey - Floating Support Clients

If you have contributions for the web site - writings, poems, pictures, advice for other young people, etc, then e-mail webmaster@priorityyouth.co.uk

Your Involvement

You will have the opportunity to take part in activities organised by Priority as part of its ongoing project work.

Examples of past projects include running a drop-in centre, making a video, music workshops, day trips, newsletters etc.

You may have an interest in the activity being offered or just want to meet other people that are involved with Priority.

Everyone is welcome to put forward new ideas for project work.

Rights and Responsibilities

You have rights and responsibilities as a member of Priority:

Rights

• Priority will provide adequate accommodation.
• Priority will keep all properties in good repair.
• You will have permanent access to a housing support worker.
• Staff will be available to offer you support on a full range of issues including welfare advice, employment etc.
• Priority will protect you from harassment and help take action if harassment has taken place

Your Responsibilities

• Keep in regular contact with Priority
• Keep to the rules in your agreement to occupy your building
• Do not harass other residents or members of staff
• Pay your accommodation charge or rent when due
• Keep the accommodation and communal areas clean, tidy and free from potential accidents or hazards i.e. watch the chip pan
• Respect other people, including residents you may live with or next door to and neighbours. Give particular consideration to noise levels especially late at night or early in the morning.
• Priority does not own any property, the accommodation you live in is managed by us on behalf of the owner who may be another housing association or a private landlord
• Depending on the type of accommodation you live in you will be issued with either a licence or tenancy agreement which is an agreement between yourself and Priority to occupy your home. Your agreement should be kept in a safe place as you may need it as proof that you area resident eg or the DSS or Housing Benefit office.
• You should seriously consider arranging insurance for your belongings as they are not covered under Priority's insurance.