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MAKING
A COMPLAINT
If you are not happy about the Support Service that we provide,
then you have a right to complain.
How to make
a complaint
-
If you are experiencing a problem then
you should contact your Support. If the matter is not
sorted out contact Priority's Bristol Housing Manager,
South Gloucestershire Area Manager or Director - in
writing or by phone.
-
Make it clear that you are registering
a complaint
and not just having a chat.
- You have the right
to appeal against decisions any decisions that are made
as part of a Needs Assessment or Support Plan. To appeal
you should either write or talk to the Bristol Housing
Manager, South Gloucestershire Area Manager or Director.
-
Appeals will be heard by a Priority
Manager who was not involved in agreeing your Needs
Assessment or Support Plan. You have the right to ask
a friend relative, professional or other person who
can support you to come to the Appeal Meeting.
-
Priority will investigate your complaint
or appeal within 5 working days and will try to reach
an agreement with you. If at this point you are not
satisfied you can take the matter to the Priority Youth
Housing Board of Directors.
If
you would like a full copy of Priority's Complaints Procedure
please ask your Support Worker for a copy.
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